We want you to feel confident ordering from The Urban Flair. Because most products are made to order, return and exchange eligibility depends on the item and the reason for the request.
Return Window
Return or exchange requests must be started within 7 days of delivery. Approved items must be sent back within the timeframe provided with your return instructions.
Return Condition
Eligible returned items must be unused, unworn and in original, resellable condition.
Items That Are Not Eligible
- Custom or personalized items
- Items sold as final sale
- Discounted items when the offer specifically states that the sale is final
- Items that have been used, worn, altered or returned outside the approved timeframe
Refunds
Once an eligible return is received and inspected, the approved product amount will be refunded to the original payment method. Original shipping charges and return shipping costs are not included in the refund. Approved standard returns are subject to a 15% restocking fee.
Start a Return
Please do not mail an item back before submitting the request and receiving the applicable instructions.
Exchanges
For an eligible exchange, please follow our Exchange Process. Exchanges use a replacement-order-first process so the new item can begin production while the original item is returned.
Wrong, Damaged or Defective Item
If something arrives incorrect, damaged or defective, please contact us with your order number and clear photos of the issue. These situations are reviewed separately from a standard return.
Delivery Issues
Missing, delayed or delivered-but-not-found packages are handled under our Delivery Issues guidance. Delivery issues should be reported within 30 calendar days of the latest estimated delivery date.
Orders placed through a marketplace are also subject to that marketplace’s own buyer-protection rules.