The Urban Flair Warranty Information
Hassle-Free Limited Lifetime Warranty
The Urban Flair warrants specified products against defects in materials or craftsmanship under normal use, subject to the conditions contained in the Limited Warranty outlined below.
At A Glance
Please save your order confirmation email receipt in the event that a warranty claim needs to be filed, as proof of purchase will be required to do so.
- Our warranty applies only to the original purchaser of the applicable product
- Our warranty is not transferable
- Product registration is not required
- Warranty claim must be submitted via appropriate form to be considered
- Warranty claims will be reviewed within 7 working days after submission
- Reshipping fee must be paid within 7 working days after approval
At our sole discretion, The Urban Flair will replace a product that proves to be defective for the reasons outlined below with a replacement of the exact product originally purchased.
Claims deemed eligible shall include products with:
- Manufacturer-related defects
- Craftsmanship flaws
- Design issues
Examples: Band loop has broken, design on case has chipped/peeled, case has cracked/come apart, etc.
The Urban Flair does not warrant and is not responsible for:
- Normal wear and tear of our products
- Misuse, abuse or modification of our product
- Damage to your device as a result of the use of our products or whilst in conjunction with any of our products
- Stolen, lost or otherwise misplaced items
To the maximum extent permitted by law, The Urban Flair is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory; including, without limitation, any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in our products.
Only claims submitted through our designated Warranty Claim Form will be eligible for consideration.
To submit a claim, the following are required:
- Receipt screenshot as proof of purchase
- Original Order ID
- Photo(s) or video(s) of the alleged issue
For US customers, upon approval of a Warranty Claim, a flat fee of $4.50 will need to be paid, simply to cover the replacement’s associated shipping costs. This must be paid within 7 business days of the claim approval*.
For claims being made outside of the US, we will notify you of the current re-shipping label rate at the time that the claim is approved, if applicable.
*If you have not paid the re-shipping fee within the specified timeframe, you waive your standing replacement eligibility and will need to re-submit your claim, following the terms below.
Terms of Service
By submitting a Warranty Claim with us, you understand that:
- The design and/or device model cannot be changed from that of the original item purchased
- The mentioned re-shipping fee must be paid within 7 business days of claim approval
- Once a claim is approved, a replacement order will be put in to the same fulfillment queue as a new order — which means that it will ship in 7 business days or less, in most cases. Actual fulfillment is always subject to vary
- Customers are limited to one (1) Warranty Claim submission every 90 days
- Approval or denial of any claim is up to our sole discretion
The Urban Flair reserves the right to request the item in question be returned to us for inspection.
We also reserve the right to refuse a warranty claim for any reason including but not limited to insufficient documentation or where claimed defects are not verifiable or valid.