Most pieces are made just for your order, not pulled from a shelf. Phone cases and other non-wallet items generally take 1–3 business days to prepare; wallet cases take 4–6 business days. Please allow up to 7 business days before reporting a processing delay, particularly during new device launches and busy seasons. Carrier travel time is additional.

Use the tracking link in your shipping confirmation email, or open our Track My Order page. If your order contains multiple items, you may receive separate tracking numbers.

A shipping label is created before the carrier necessarily has the parcel, so a short gap before the first scan is normal. Check the tracking again the following business day. If it continues to show no movement beyond the expected window, open Report a Delivery Issue and choose 'Tracking hasn't updated'.

Start with your tracking link—carrier scans and estimated dates can change along the way. If delivery has passed its estimated window or tracking hasn't moved, complete the checks in Delivery Troubleshooting and then select Report a Delivery Issue. Delivery concerns must be reported within 30 calendar days of the latest carrier tracking scan.

A delivered scan when there's no package is frustrating. Double-check the shipping address, look around all delivery areas and parcel lockers, and ask household members or building staff. The local carrier may be able to confirm the scan or drop-off location. If you've completed those checks and still can't locate it, choose Report a Missing Delivery and confirm which steps you've tried. Please report delivery issues within 30 calendar days of the latest carrier tracking scan.

You can submit an order-change request as soon as you notice a mistake, but it isn't a guaranteed change—even for a recent order. Many cases enter production very quickly. Choose Request an Order Change, select the address or device issue, and enter the correct details. If production or shipping is already underway, a change may no longer be possible.

Made-to-order items can enter production quickly, so cancellation is never guaranteed. If you need to try, choose Request an Order Change and select 'Cancel my order' right away. A shipped order isn't cancellable; any later return depends on its eligibility, including final-sale restrictions.

If you need an item for a specific event, please plan ahead. Production and carrier delivery can both vary, and arrival by a specific date isn't guaranteed. A faster shipping option, when offered, doesn't automatically make production faster.

Some products are made or shipped from different locations, so a single order may arrive in more than one package. Split shipments do not add a shipping charge.

Available destinations and shipping charges appear at checkout. International orders may be charged duties, taxes or import fees by the destination country. These charges are the customer’s responsibility where applicable.

Check your spam or promotions folder first, and make sure you used the intended email at checkout. If the confirmation still isn't there, choose Find My Order and enter the purchase email, order date, and other requested details.

No. Upgraded shipping applies to the carrier portion of delivery, once your made-to-order item is ready. It doesn't reserve an earlier production spot, and it doesn't guarantee arrival by a particular date.

Products are made to order and may ship from different production locations. Your tracking email will show the carrier and shipment details once the package is dispatched.

Shipping estimates are estimates, not guaranteed arrival dates. Production time is separate from transit time, and carrier delays can happen after dispatch.

If tracking shows 'Return to Sender', open Report a Delivery Issue and choose that status. Include the tracking number and confirm the address submitted at checkout. Options depend on why the parcel was returned; additional shipping charges may apply, particularly when an address was incorrect or incomplete.

Once a package has shipped, we can't promise that its address can be changed. Check whether the carrier offers an eligible delivery-management option, then use Report a Delivery Issue with the correct address and tracking information. Reshipping costs may apply if the original address was incomplete or incorrect.

No. Made-to-order processing takes place before your package is handed to the carrier. The carrier shipping service begins after it ships.

Still seeing your order as ‘being prepared’? That’s normal while your item is being made. Most products typically take 1–3 business days to process, and wallet cases typically take 4–6 business days. Please allow up to 7 business days before submitting a production-delay request, especially during launches or busy periods. Carrier delivery time begins afterward.

Not necessarily. Most The Urban Flair products are printed after they're ordered. A listing's available quantity doesn't mean that many cases are sitting preprinted and ready to ship. Please allow the usual made-to-order production time before carrier transit.

Yes, if the item is return-eligible and you start your request within 7 days of delivery. It must be completely unused and unworn, in its original packaging and resellable condition. Opening the packaging is fine. Approved standard returns may include a 15% restocking fee; the original shipping charge and return postage are nonrefundable. Custom or personalized products and designated older device models are final sale. Start a request through the Returns & Exchanges form before mailing anything.

To start a return, choose Start a Return within 7 days of delivery and select the item. Check that it's eligible, completely unused and unworn, and that you still have the original packaging. Once the request is approved, you'll receive the return instructions privately. Please don't mail anything back before receiving approval, and hold onto your return tracking until the package has been reviewed.

You can exchange an eligible, completely unused item for another design, finish or device size. You may place the replacement order before or after returning the original—there is no required order. If the original comes back and no replacement is ordered, the original is treated as a standard return and a 15% restocking fee may apply. You cover return postage, and the original shipping charge isn't refundable. Keep all original packaging and wait for return instructions before mailing.

Customers cover return shipping for standard returns and exchanges. The original outbound shipping charge is also nonrefundable. If you received the wrong product or believe there's a defect, choose Report a Product Issue; those cases are reviewed separately.

Once your approved return is received and inspected, the eligible refund is sent to your original payment method, less any applicable 15% restocking fee. Original shipping isn't refunded, and you pay return shipping. Your bank or card provider determines when the credit appears.

Personalized products and final-sale models can't be returned or exchanged simply because you changed your mind or selected the wrong variation. This doesn't remove the one-year limited warranty for qualifying defects or your rights if something arrives incorrect. For an actual product problem, choose Report a Product Issue.

If you accidentally selected the wrong phone model, check the exact device name in your phone's Settings and compare it with your order. An eligible item can be returned or exchanged when requested within 7 days of delivery, as long as it's completely unused and unworn and includes its original packaging. Designated final-sale models and personalized items aren't eligible for size changes. If the wrong model was sent despite the order showing the correct one, use Report an Incorrect Item instead.

Yes. Submit Start a Return or Exchange first and wait for approval and your private return instructions. Please don't use the return address shown on the original shipping parcel.

The Urban Flair's standard return policy applies to both Etsy and Shopify purchases: request a return within 7 days of delivery, keep the item entirely unused and unworn and include its original packaging. Approved standard returns may include a 15% restocking fee; original shipping and return postage are nonrefundable. Personalized items and the listed older device models are final sale. Etsy purchases are also subject to any applicable marketplace requirements. The request flow asks where you ordered so the correct order can be verified.

Yes—opening the packaging doesn't disqualify a return. The product must be entirely unused and unworn, in resellable condition, and returned with its original packaging. The usual seven-day request window, final-sale restrictions, and refund terms still apply.

Custom or personalized items and the following variants are final sale: iPhone: 12 Pro Max, 12 Pro, 12, 12 Mini, 11 Pro Max, 11 Pro, 11, XR, XS Max, X/XS, 7 Plus/8 Plus; Galaxy: S23 Ultra, S23 Plus, S23, S22 Ultra, S22 Plus, S22, S21 Ultra, S21 Plus, S21; Pixel: 9 Pro XL, 9 Pro, 9, 9a, 8 Pro, 8. These aren't eligible for ordinary change-of-mind returns or size exchanges. A wrong shipment or qualifying manufacturing defect is reviewed separately through Report a Product Issue; the one-year warranty still applies.

Please email help@theurbanflair.com with your order number and clear photos of the product and issue. We will review it and let you know the next step. Do not mail it back unless we ask you to.

Yes—every product includes a one-year limited warranty from its delivery date for eligible manufacturing or craftsmanship defects under normal use. It doesn't cover everyday wear, accidental damage, or damage to the device inside your case. Submit the Warranty Claim form with your order details and photos so the issue can be reviewed.

The warranty is for qualifying manufacturing and craftsmanship defects. Normal wear, cosmetic scratches, natural yellowing, damage from drops, and improper care aren't covered. If your item seems to have developed a manufacturing problem, choose Submit a Warranty Claim with photos for review.

If your claim is approved, replacement shipping is paid by the customer. Here's the order: submit the warranty claim, wait for approval, then pay the replacement shipping charge shown to you. You won't be asked to pay that charge just to submit a claim.

No. The warranty applies to eligible defects in The Urban Flair product itself, not damage to the phone, watch or other personal property used with it.

Use Report an Incorrect Item and upload a photo of the item you received, your order number, and a screenshot of your exact phone model in Settings. This helps distinguish a manufacturing or fulfillment mix-up from an incorrect size selected at checkout.

For a print or product concern, please upload a clear photo of the full item plus a close-up of the issue. For a fit or button problem, include the exact device model and, if possible, a short video. Report a Product Issue will guide you through the specific evidence needed.

First confirm that the case was ordered for your exact phone model; even similar phones may have different button placements. If the model is correct but the buttons are difficult to use, open Report a Product Issue and include a short video showing the problem.

An unexpected print defect may qualify for review under the one-year limited warranty; ordinary wear and accidental damage don't. To check, choose Submit a Warranty Claim and upload a photo of the whole product and a close-up of the affected print.

Artwork placement can change slightly between phone models because camera cutouts and case proportions aren't identical. If you believe your case has a significant printing error or an unexpected blank border, select Report a Product Issue and include a full-case image plus a close-up.

If something arrived cracked, scratched, or broken, choose Report a Product Issue and include clear photos of the item and any visibly damaged packaging. That will route the issue separately from a normal return.

If an issue qualifies for a replacement and your address has changed, mention that in your support request before anything is shipped. We will check the options and any additional shipping charges.

On iPhone, open Settings → General → About → Model Name. On Samsung Galaxy or Google Pixel, open Settings → About phone. Select that exact model on the product page; similar-looking phones may need different cases.

The choices on each listing are the case and device combinations currently offered there. If your exact model isn't shown, choose Request a Device or Design and include the model and product link. Availability will be checked individually; never substitute a similar phone model without confirmed compatibility. Any approved personalized/custom order is final sale.

Often a favorite design can be offered on another accessory, but it depends on the product and available blanks. Choose Request a Design on Another Product with the original design link and the item you want. The request will be reviewed before availability and any special pricing are confirmed.

Customization is being built into the updated shop experience, but not every design can be modified. Once a customization option is available, you'll see its choices on the product page. For a request that isn't listed, choose Request a Custom Design and describe the text, color or change you'd like. Approved personalized orders are final sale.

The patterns can look dimensional, but unless the product description specifically says otherwise, tortoise shell, woven, metallic, glitter, stone and similar effects are printed artwork, not those physical materials. Wallet and Kindle cases have an actual textured exterior; their decorative patterns are still printed.

We aim to show the designs accurately, but color can vary between screens, lighting and finishes. Gloss generally appears shinier and more vibrant; Satin gives a softer, lower-shine look when offered.

No. MagSafe upgrades are available only for select product and device combinations. Choose your device first and check the available options. An eligible MagSafe case includes a magnetic ring; regular wireless charging and MagSafe accessory attachment are not the same thing.

The MagSafe ring is white only and may be visible through transparent cases or around parts of the artwork. It isn't available in black or other colors. When a supported phone-color preview is available, use it to see the ring with your chosen design before ordering.

A mockup is a visual preview of how a design may appear on a product. The final print can vary slightly due to device dimensions, camera openings, screen settings and the printing process.

Different screens, lighting and printing materials can make a color or design look slightly different in person. Phone camera placement can also change the crop. If the difference looks like an actual production error rather than an ordinary variation, choose Report a Product Issue with photos.

Yes. Most The Urban Flair products are made after you place your order rather than kept as preprinted inventory. This is why preparation time comes before shipping.

You can select matching designs on multiple products wherever they're available. If a design doesn't appear on the accessory you want, choose Request a Design on Another Product and include both product links or names.

Different phones have different proportions and camera openings. We adapt artwork to each model, so the placement can shift slightly and some areas may be cropped.

It is a print-file resolution measure. Higher-quality, properly sized artwork generally prints more clearly than a small image enlarged to fit a case. If you want to use your own design, send the file first so we can check whether it is suitable.

Possibly, depending on the specific device and case blank. If your phone model isn't in the choices, choose Request a Device or Design and enter the full model name. Never assume a similarly sized phone's case will fit.

Patterns that look like marble, tortoise shell, woven fabric, brushed metal or glitter are printed artwork, not the physical materials shown. Wallet and Kindle cases are made on tactile textured base materials; their decorative patterns remain printed.

The artwork is designed by The Urban Flair and produced on finished accessories with professional printing partners. Most items are printed and prepared specifically after they're ordered, rather than kept as preprinted inventory. That means you get the design you choose on the compatible item you select.

Please don't assume another model will fit. Camera cutouts, buttons and dimensions can change even when two devices look nearly identical. Select your exact model, or choose Request a Device or Design if it's missing.

No—the built-in MagSafe ring is available in white only. It can remain visible depending on your case type, phone color and artwork.

No. We no longer print The Urban Flair's logo onto current phone cases.

Use a soft, slightly damp cloth and dry the product fully. For deeper cleaning, mild soap and water may be suitable depending on the product. Avoid abrasive tools and harsh chemicals, and follow the care guidance for your specific product.

Printed artwork generally lasts best with a soft cloth and mild cleaning. Repeated scrubbing and harsh or alcohol-based cleaners can affect some prints and finishes. Follow the care details for your specific product.

The artwork is printed directly onto the back of the case. It is not a removable sticker or decal.

No. The artwork is on the back, and the case sides remain clear.

Clear Cases are lightweight and designed for everyday scratches, bumps and minor drops. They have raised edges around the screen and camera, but no case can prevent every kind of damage. For a sturdier two-layer design, consider a Tough Case.

Clear materials can gradually yellow with use, sunlight, heat and skin oils. Gentle cleaning and limiting prolonged exposure to heat and UV can help slow discoloration. Natural yellowing is not a manufacturing defect covered by the warranty.

Standard wireless charging is generally supported on compatible clear-case devices. For a magnetic MagSafe attachment, select the MagSafe option when offered. The integrated ring is white only, and it may be visible with the design. Check the device and variant preview before purchasing.

Camera openings and case proportions vary by device, so artwork placement and cropping can change. Choose your exact phone model and review the applicable product images before buying.

No. Clear Cases are a slimmer option for everyday bumps and scratches, while Tough Cases use two layers for added protection. No case can guarantee your device will survive every drop.

Some products include a phone-color preview where supported. Select your device and the available preview color to get a closer idea of the look. Print color and placement may still vary slightly from the preview.

Our Tough Case is the more protective phone-case option, with a rigid polycarbonate outer shell and a shock-absorbing TPU inner liner. It is designed for everyday impacts, but no case can guarantee against phone damage.

Gloss is shinier and usually shows stronger color contrast. Satin has a softer, lower-shine look. Both use the same underlying case construction, so choose based on the look and feel you prefer.

No. Tough Cases are opaque; you will not see the color of your phone through the case.

The design is printed onto the outer shell. Metallic, glitter, wood and other decorative effects are part of the artwork rather than physical material or raised decoration.

Standard wireless charging is generally supported. If you want improved alignment and magnetic attachment for MagSafe accessories, choose the built-in MagSafe option when it is offered for your exact phone model.

Yes. The raised edges help keep the screen and camera from touching flat surfaces. They add protection but cannot prevent all damage.

No—the current Tough Case designs do not have a printed brand logo on the case. If you see older product photography that suggests otherwise, use the Website & Checkout Problem form and include the page link so it can be corrected.

When MagSafe is offered for the specific device and case, the case includes a built-in magnetic ring for compatible accessories. The magnet color offered is white only. The ring may be visible on some prints, so review the available product preview.

Gloss reflects more light and usually makes color contrast look stronger. Satin has a softer, lower-shine look. Both finishes use the same underlying case construction where both are offered.

No. The Tough Case's protective inner bumper is black only. It's part of the case construction and isn't a customizable color option.

Larger phone models have three card slots; smaller models have two. There is also a pocket for folded cash or receipts.

No. The folio uses an elastic closure rather than a magnetic clasp.

No. Our wallet-style phone cases do not support wireless charging. Remove the phone from the wallet case if you want to use a wireless charger.

Yes, you can remove the phone from its fitted inner shell. The inner shell itself is attached to the wallet and is not intended to be separated from the folio.

Many existing designs may be adaptable to a wallet case. Choose Request a Design on Another Product with the design link and exact phone model. Availability must be confirmed before you order, and an approved personalized/custom version is final sale.

The wallet case uses textured vegan faux leather—not animal leather. The artwork is printed onto that material, so a decorative marble, woven or metallic pattern is still a printed effect.

No. The phone fits directly into the wallet case’s built-in inner shell, so remove any separate phone case before installing it.

Our current standard watch bands are for Apple Watch. Please select your Apple Watch case size on the product page. Bands for other smartwatches are not part of the standard selection.

Check the millimeter size engraved on the back of your Apple Watch, then choose the matching size in the product options. The millimeter measurement identifies the watch case size, not the circumference of your wrist.

These are adjustable, unisex bands, but wrist size matters. We're verifying the exact wearable wrist-circumference range before publishing a numerical fit guarantee. For now, check the available strap photos and measurements on the product page and make sure your Apple Watch connector size is correct. A longer or custom-length option isn't currently available.

The length is fixed; longer straps and extra holes can't be added during production. If fit is a concern, check the band measurements before ordering rather than assuming an adjustable strap will fit every wrist.

Our Apple Watch bands are made with vegan faux leather and printed decorative artwork, with watch hardware chosen from the options on the listing. The retaining loop is always black, regardless of the hardware color.

You can select any currently listed connector or buckle hardware finish. The retaining loop itself is always black and can't be changed; hardware shades may not perfectly match your watch's finish.

These are style-forward bands for everyday wear, not marketed as waterproof sport bands. If your band gets wet, allow it to dry fully and follow its care instructions. They're not presented as the ideal choice for swimming or intense, sweaty workouts.

A broken connector, buckle or loop may qualify for individual warranty review when it appears to be a manufacturing defect. Choose Submit a Warranty Claim and provide your order details and photos. Approved warranty replacements require customer-paid shipping.

These bands are designed as everyday fashion accessories. Some customers wear them during exercise, but we don't describe them as a dedicated athletic or swim band. They may feel different from silicone during sweat-heavy activity, and fit can affect wrist-sensor contact. Choose a sport-focused band if exercise or swimming is your main use.

No. Apple Watch band retaining loops are black only, regardless of which print or metal hardware finish you select.

Select the exact AirPods model and generation listed on the product page. Cases are shaped for specific charging cases, so a different generation may not fit even when it looks similar.

It has a separate cover for the charging-case lid and a second piece for the base.

Yes, if the underlying AirPods charging case supports wireless charging. You can normally leave this protective cover on while charging.

Yes. The standard AirPods case includes a metal carabiner for attaching it to a bag or key loop.

Some unavailable generations may be possible as special orders, depending on the design and blank case. Ask before ordering; special-order construction may differ from the photos and the item would be final sale.

If the included clip or case component breaks, choose Submit a Warranty Claim with the order details and a photo of the damage. Qualifying manufacturing defects can be reviewed under the one-year limited warranty; customer-paid shipping applies to approved warranty replacements.

Two snap-on shells cover the outside of the ear cups. They do not cover the headband or ear cushions.

Yes. The covers are designed to leave the controls and charging port accessible.

Align each shell with its corresponding ear cup and gently press it into place. Remove the shells before cleaning.

Choose your exact Kindle model and generation from the options on the product page. Similar screen sizes do not guarantee the same case fit.

On supported models, opening the cover wakes the Kindle and closing it puts the display to sleep.

The current Kindle folio design has a built-in hand strap and a fold-back cover. Check the specific listing photos for the construction of the model you select.

Not necessarily. Kindle cases are designed around specific generations and button/port placement, not screen size alone. Please select the exact Kindle model shown in your device settings.