If a package is delayed, missing or marked delivered but you cannot find it, use the steps below before contacting us.
Tracking Shows Delivered, But I Don’t Have It
- Confirm the shipping address on your order confirmation.
- Check around the delivery location, including porches, side doors, mailrooms, parcel lockers and other secure areas.
- Ask household members, neighbors or building staff in case the package was accepted or placed somewhere safe.
- Check directly with the carrier or local delivery office. They may be able to provide additional scan or delivery information.
My Package Is Delayed
Carrier scans and delivery estimates can change while a package is in transit. If tracking has stopped updating or the package is beyond its estimated delivery window, contact us and we can review the shipment with you.
Incorrect Shipping Address
Please review your shipping information before placing an order. If you notice an address mistake, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or shipped.
If a package is returned or misdelivered because the address supplied with the order was incomplete or incorrect, additional shipping charges may apply.
30-Day Delivery Support Window
Delivery issues should be reported within 30 calendar days of the latest estimated delivery date. Reporting an issue within this window gives us time to review tracking and investigate with the carrier. We may be unable to provide a replacement or refund for delivery issues first reported after the 30-day window.
Marketplace orders are also subject to the marketplace’s own buyer-protection rules.
Need help? Contact us and include your order number and tracking information if available.