HOLIDAY ORDER-BY DEADLINES:
US: ORDER BY 12/12 - REST OF WORLD: ORDER BY 12/1
Thank you for understanding that these are estimates!
WANT FREE SHIPPING?
US ORDERS: SPEND $35 OR MORE
REST OF WORLD: SPEND $60 OR MORE
The Urban Flair Knowledge Base + Help Center

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The Urban Flair is a woman-owned and operated small business located in San Diego, CA and is proud to be your one-stop-shop for trendy, aesthetic accessories!



Other than the handful of customizable options available on our Etsy shop, we are not accepting custom orders at this time, sorry!

We are located in (and all designs are brought to life) in beautiful San Diego, California! Additionally, we work with global printing partners to help us get Allie’s designs on to the physical items that we sell for your convenience!

Fulfillment 

Monday-Friday | 9am-5pm (EST)


Customer Service 

ASAP! We always get back to you as quickly as I can - all 7 days of the week!

At this time, products can be purchased through our website directly, Etsy, eBay, Amazon or Wanelo!


If you see our products or designs available on any other platform or being sold by anyone else, we sincerely appreciate you letting us know!

No, you do not have to make an account in order to purchase! You are more than welcome to check out as a guest. Having an account is really for your ease but is 100% optional 😌

Of course! We gladly welcome and appreciate international orders!  


*Please note that although rare and unlikely, there is always a chance that international shipments may incur additional fees outside of our control. Customs policies are different in each country and they change frequently. Fees are usually based on a variety of factors like weight, value, and size. Thanks for understanding that we do not take responsibility for any related fees!

Order Changes, Exchanges & More

Thank you for choosing The Urban Flair! We always strive to be as transparent as possible and want to ensure your complete satisfaction! If you have questions about any of the following, you are always welcome to reach out at any time!


Order Changes

Because our printing partners aim to help us get your order(s) processed, fulfilled and shipped out to you as quickly as possible, it is often very difficult (and sometimes not possible) for us to change orders once they are submitted.

We always recommend double checking all of your information (correct device, size, address, etc) prior to submitting your order.

Of course, you are welcome to contact us as quickly as possible and I will do my best to accommodate, but unfortunately cannot make any promises.

If your order is already processing, you will need to follow my Exchange Policy below.

For the same reasons mentioned above, we do not accept order cancellations — sorry! 


Problem With Item(s) Received

We do our best to make sure that errors are caught prior to shipping, but things can happen! After all, we’re all human, right?!

In the rare event that an order does make it to you and there is something wrong with an item you’ve received, please contact us immediately and we will get back to you as soon as possible with a quick resolution


Returns/Refunds

Unless due to fault on this end, we do not accept returns/refunds for any other reasons at this time.

On regular priced, non-personalized/customized items, we will offer exchanges requested within 3 days of your delivery date.

In order to exchange your unused/unwashed/unopened TUF item(s), please fill out this Exchange Request Form and we will instruct you further, if approved.


Additional Notes

‣ All shipping related costs are non-refundable

‣ Any additional shipping costs due to delivery related issues (such as providing us with the wrong address) must be covered by you

‣ You will be expected to cover exchange related shipping costs and ensuring your original item(s) make it back to TUF (We recommend purchasing tracking for your own documentation)

‣ All sale items or personalized/customized orders are final sale


 We will not be able to process a refund on any item(s) received:

- Where nature of exchange was not communicated prior to shipping back
- If item(s) returned have been used/worn/tampered with
- If item(s) that arrive back are otherwise not in re-sellable condition
- Where exchange has not arrived back to us/was lost in transit
- Where ship back date falls outside of designated time frame set for exchange


If approved exchange order has not placed prior to the time your original order returns, a store credit will be issued on your behalf. 

 

PROCESSING TIME

All items purchased from The Urban Flair will be handmade just for YOU.

The time required before shipment for most items is currently averaging 3-5 business days but we kindly ask that you always allow up to 7, especially during peak seasons like Christmas. 

Note: If your order contains multiple items, they may ship separately, at no extra expense to you! 

ORDER TRACKING

We always provide tracking information.

Please note that if your order contains multiple items, they may ship separately, at no extra expense to you. 

Unfortunately, as of November 2021, we are seeing 5-8 business days pass before most tracking reflects any scans at all. Please do not be alarmed. The day you receive your tracking information is the day that it was handed off to the carrier. Every time. Almost always, it will eventually update. We share the frustration over this with you but we do kindly ask that you allow 10 business days to pass before assuming a package is missing/lost in transit. As the holidays approach, we can only assume that these occurrences will increase drastically.

ESTIMATED DELIVERY TIMES

Various factors that lie out of our direct control (including carrier staffing issues/shortages, on-going COVID-related restrictions, online order volumes, etc) continue to make predicting delivery times nearly impossible across the board. As a result, we do not feel confident that we can give accurate delivery estimates at this time. 

US Orders: Final delivery will be conducted by USPS and their transit/delivery times vary by region. As of October 1st 2021, USPS intentionally slowed down their average transit time and increased their prices. Almost immediately, we started to see orders in transit for nearly double the length of time that they were previously.

INTERNATIONAL ORDERS

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees. 

Hassle-Free Limited Lifetime Warranty


The Urban Flair warrants specified products against defects in materials or craftsmanship under normal use, subject to the conditions contained in the Limited Warranty outlined below.


At A Glance

Please save your order confirmation email receipt in the event that a warranty claim needs to be filed, as proof of purchase will be required to do so.

  • Our warranty applies only to the original purchaser of the applicable product
  • Our warranty is not transferable
  • Product registration is not required
  • Warranty claim must be submitted via appropriate form to be considered
  • Warranty claims will be reviewed within 7 working days after submission
  • Reshipping fee must be paid within 7 working days after approval

Eligibility

At our sole discretion, The Urban Flair will replace a product that proves to be defective for the reasons outlined below with a replacement of the exact product originally purchased.


Claims deemed eligible shall include products with:

  • Manufacturer-related defects
  • Craftsmanship flaws
  • Design issues

Examples: Band loop has broken, design on case has chipped/peeled, case has cracked/come apart, etc.


The Urban Flair does not warrant and is not responsible for:

  • Normal wear and tear of our products
  • Misuse, abuse or modification of our product
  • Damage to your device as a result of the use of our products or whilst in conjunction with any of our products
  • Stolen, lost or otherwise misplaced items

Liability

To the maximum extent permitted by law, The Urban Flair is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory; including, without limitation, any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in our products.


Documentation

Only claims submitted through our designated Warranty Claim Form will be eligible for consideration.

To submit a claim, the following are required:

  • Receipt screenshot as proof of purchase
  • Original Order ID
  • Photo(s) or video(s) of the alleged issue

    Re-Shipping Fee

    For US customers, upon approval of a Warranty Claim, a flat fee of $4.50 will need to be paid, simply to cover the replacement’s associated shipping costs. This must be paid within 7 business days of the claim approval*.

    For claims being made outside of the US, we will notify you of the current re-shipping label rate at the time that the claim is approved, if applicable.

    *If you have not paid the re-shipping fee within the specified timeframe, you waive your standing replacement eligibility and will need to re-submit your claim, following the terms below. 


    Terms of Service

    By submitting a Warranty Claim with us, you understand that:

    • The design and/or device model cannot be changed from that of the original item purchased
    • The mentioned re-shipping fee must be paid within 7 business days of claim approval
    • Once a claim is approved, a replacement order will be put in to the same fulfillment queue as a new order — which means that it will ship in 7 business days or less, in most cases. Actual fulfillment is always subject to vary 
    • Customers are limited to one (1) Warranty Claim submission every 90 days
    • Approval or denial of any claim is up to our sole discretion

    Our Rights

    The Urban Flair reserves the right to request the item in question be returned to us for inspection.

    We also reserve the right to refuse a warranty claim for any reason including but not limited to insufficient documentation or where claimed defects are not verifiable or valid.

    Privacy Policy

    Last updated: June 23, 2021

    This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

    We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.


    Interpretation and Definitions

    Interpretation

    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


    Definitions

    For the purposes of this Privacy Policy:

    • Account means a unique account created for You to access our Service or parts of our Service.

    • Business, for the purpose of the CCPA (California Consumer Privacy Act), refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California.

    • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Urban Flair LLC, 1968 S. Coast Hwy #1015 Laguna Beach, CA 92651 .

      For the purpose of the GDPR, the Company is the Data Controller.

    • Consumer, for the purpose of the CCPA (California Consumer Privacy Act), means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.

    • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

    • Country refers to: California, United States

    • Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.

    • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

    • Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.

    • Facebook Fan Page is a public profile named The Urban Flair specifically created by the Company on the Facebook social network, accessible from https://www.facebook.com/theurbanflair

    • Personal Data is any information that relates to an identified or identifiable individual.

      For the purposes for GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.

      For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.

    • Sale, for the purpose of the CCPA (California Consumer Privacy Act), means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's personal information to another business or a third party for monetary or other valuable consideration.

    • Service refers to the Website.

    • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.

    • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

    • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

    • Website refers to The Urban Flair, accessible from theurbanflair.com

    • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

      Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.


    Collecting and Using Your Personal Data

    Types of Data Collected

    Personal Data

    While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

    • Email address

    • First name and last name

    • Phone number

    • Address, State, Province, ZIP/Postal code, City

    • Usage Data

    Usage Data

    Usage Data is collected automatically when using the Service.

    Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

    We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

    Information from Third-Party Social Media Services

    The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

    • Google
    • Facebook
    • Twitter

    If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

    You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

    Tracking Technologies and Cookies

    We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

    • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
    • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
    • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

    Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies here: All About Cookies by TermsFeed.

    We use both Session and Persistent Cookies for the purposes set out below:

    • Necessary / Essential Cookies

      Type: Session Cookies

      Administered by: Us

      Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

    • Cookies Policy / Notice Acceptance Cookies

      Type: Persistent Cookies

      Administered by: Us

      Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

    • Functionality Cookies

      Type: Persistent Cookies

      Administered by: Us

      Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

    • Tracking and Performance Cookies

      Type: Persistent Cookies

      Administered by: Third-Parties

      Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

    • Targeting and Advertising Cookies

      Type: Persistent Cookies

      Administered by: Third-Parties

      Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which We think will be relevant to your interests while You are on third party websites.

    For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.


    Use of Your Personal Data

    The Company may use Personal Data for the following purposes:

    • To provide and maintain our Service, including to monitor the usage of our Service.
    • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
    • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
    • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
    • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
    • To manage Your requests: To attend and manage Your requests to Us.
    • To deliver targeted advertising to You: We may use Your information to develop and display content and advertising (and work with third-party vendors who do so) tailored to Your interests and/or location and to measure its effectiveness.
    • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
    • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

    We may share Your personal information in the following situations:

    • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to show advertisements to You to help support and maintain Our Service, to advertise on third party websites to You after You visited our Service, for payment processing, to contact You.
    • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
    • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
    • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
    • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
    • With Your consent: We may disclose Your personal information for any other purpose with Your consent.


    Retention of Your Personal Data

    The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

    The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.


    Transfer of Your Personal Data

    Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

    Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

    The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.


    Disclosure of Your Personal Data

    Business Transactions

    If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

    Law enforcement

    Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

    Other legal requirements

    The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

    • Comply with a legal obligation
    • Protect and defend the rights or property of the Company
    • Prevent or investigate possible wrongdoing in connection with the Service
    • Protect the personal safety of Users of the Service or the public
    • Protect against legal liability


    Security of Your Personal Data

    The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.


    Detailed Information on the Processing of Your Personal Data

    The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.


    Analytics

    We may use third-party Service providers to monitor and analyze the use of our Service.

    • Google Analytics

      Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

      You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

      For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy


    Advertising

    We may use Service Providers to show advertisements to You to help support and maintain Our Service.

    • Google AdSense & DoubleClick Cookie

      Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.

      You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/


    Email Marketing

    We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

    We may use Email Marketing Service Providers to manage and send emails to You.


    Payments

    We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

    We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.


    Behavioral Remarketing

    The Company uses remarketing services to advertise to You after You accessed or visited our Service. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and understand how You use our Service so that We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You.

    These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies and to enable Us to:

    • Measure and analyze traffic and browsing activity on Our Service
    • Show advertisements for our products and/or services to You on third-party websites or apps
    • Measure and analyze the performance of Our advertising campaigns

    Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:

    You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.

    We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service with these third-party vendors. This allows Our third-party vendors to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below.

    The third-party vendors We use are:


    Usage, Performance and Miscellaneous

    We may use third-party Service Providers to provide better improvement of our Service.

    • Invisible reCAPTCHA

      We use an invisible captcha service named reCAPTCHA. reCAPTCHA is operated by Google.

      The reCAPTCHA service may collect information from You and from Your Device for security purposes.

      The information gathered by reCAPTCHA is held in accordance with the Privacy Policy of Google: https://www.google.com/intl/en/policies/privacy/


    GDPR Privacy

    Legal Basis for Processing Personal Data under GDPR

    We may process Personal Data under the following conditions:

    • Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
    • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
    • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
    • Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
    • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
    • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

    In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.


    Your Rights under the GDPR

    The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

    You have the right under this Privacy Policy, and by law if You are within the EU, to:

    • Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
    • Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
    • Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
    • Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
    • Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
    • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.


    Exercising of Your GDPR Data Protection Rights

    You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

    You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.


    Facebook Fan Page

    Data Controller for the Facebook Fan Page

    The Company is the Data Controller of Your Personal Data collected while using the Service. As operator of the Facebook Fan Page https://www.facebook.com/theurbanflair, the Company and the operator of the social network Facebook are Joint Controllers.

    The Company has entered into agreements with Facebook that define the terms for use of the Facebook Fan Page, among other things. These terms are mostly based on the Facebook Terms of Service: https://www.facebook.com/terms.php

    Visit the Facebook Privacy Policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal data or contact Facebook online, or by mail: Facebook, Inc. ATTN, Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025, United States.


    Facebook Insights

    We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of the GDPR, in order to obtain anonymized statistical data about Our users.

    For this purpose, Facebook places a Cookie on the device of the user visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period.

    Facebook receives, records and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page and services by other companies that use Facebook services.

    For more information on the privacy practices of Facebook, please visit Facebook Privacy Policy here: https://www.facebook.com/privacy/explanation


    CCPA Privacy

    This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

    Categories of Personal Information Collected

    We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months.

    Please note that the categories and examples provided in the list below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact collected by Us, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if You provided such personal information directly to Us.

    • Category A: Identifiers.

      Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver's license number, passport number, or other similar identifiers.

      Collected: Yes.

    • Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

      Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

      Collected: Yes.

    • Category C: Protected classification characteristics under California or federal law.

      Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

      Collected: No.

    • Category D: Commercial information.

      Examples: Records and history of products or services purchased or considered.

      Collected: Yes.

    • Category E: Biometric information.

      Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

      Collected: No.

    • Category F: Internet or other similar network activity.

      Examples: Interaction with our Service or advertisement.

      Collected: Yes.

    • Category G: Geolocation data.

      Examples: Approximate physical location.

      Collected: No.

    • Category H: Sensory data.

      Examples: Audio, electronic, visual, thermal, olfactory, or similar information.

      Collected: No.

    • Category I: Professional or employment-related information.

      Examples: Current or past job history or performance evaluations.

      Collected: No.

    • Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

      Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

      Collected: No.

    • Category K: Inferences drawn from other personal information.

      Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

      Collected: No.

    Under CCPA, personal information does not include:

    • Publicly available information from government records
    • Deidentified or aggregated consumer information
    • Information excluded from the CCPA's scope, such as:
      • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data
      • Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994


    Sources of Personal Information

    We obtain the categories of personal information listed above from the following categories of sources:

    • Directly from You. For example, from the forms You complete on our Service, preferences You express or provide through our Service, or from Your purchases on our Service.
    • Indirectly from You. For example, from observing Your activity on our Service.
    • Automatically from You. For example, through cookies We or our Service Providers set on Your Device as You navigate through our Service.
    • From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, third-party vendors to provide advertising on our Service, third-party vendors to deliver targeted advertising to You, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You.


    Use of Personal Information for Business Purposes or Commercial Purposes

    We may use or disclose personal information We collect for "business purposes" or "commercial purposes" (as defined under the CCPA), which may include the following examples:

    • To operate our Service and provide You with our Service.
    • To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service.
    • To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a product or service, We will use that information to process Your payment and facilitate delivery.
    • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
    • As described to You when collecting Your personal information or as otherwise set forth in the CCPA.
    • For internal administrative and auditing purposes.
    • To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities.

    Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the "Use of Your Personal Data" section.

    If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.


    Disclosure of Personal Information for Business Purposes or Commercial Purposes

    We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:

    • Category A: Identifiers
    • Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
    • Category D: Commercial information
    • Category F: Internet or other similar network activity

    Please note that the categories listed above are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed.

    When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.


    Sale of Personal Information

    As defined in the CCPA, "sell" and "sale" mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information by the business to a third party for valuable consideration. This means that We may have received some kind of benefit in return for sharing personal information, but not necessarily a monetary benefit.

    Please note that the categories listed below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact sold, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been shared for value in return.

    We may sell and may have sold in the last twelve (12) months the following categories of personal information:

    • Category A: Identifiers
    • Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
    • Category D: Commercial information
    • Category F: Internet or other similar network activity


    Share of Personal Information

    We may share Your personal information identified in the above categories with the following categories of third parties:

    • Service Providers
    • Payment processors
    • Our affiliates
    • Our business partners
    • Third party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You


    Sale of Personal Information of Minors Under 16 Years of Age

    We do not knowingly collect personal information from minors under the age of 16 through our Service, although certain third party websites that we link to may do so. These third-party websites have their own terms of use and privacy policies and we encourage parents and legal guardians to monitor their children's Internet usage and instruct their children to never provide information on other websites without their permission.

    We do not sell the personal information of Consumers We actually know are less than 16 years of age, unless We receive affirmative authorization (the "right to opt-in") from either the Consumer who is between 13 and 16 years of age, or the parent or guardian of a Consumer less than 13 years of age. Consumers who opt-in to the sale of personal information may opt-out of future sales at any time. To exercise the right to opt-out, You (or Your authorized representative) may submit a request to Us by contacting Us.

    If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.


    Your Rights under the CCPA

    The CCPA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

    • The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
    • The right to request. Under CCPA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information. Once We receive and confirm Your request, We will disclose to You:
      • The categories of personal information We collected about You
      • The categories of sources for the personal information We collected about You
      • Our business or commercial purpose for collecting or selling that personal information
      • The categories of third parties with whom We share that personal information
      • The specific pieces of personal information We collected about You
      • If we sold Your personal information or disclosed Your personal information for a business purpose, We will disclose to You:
        • The categories of personal information categories sold
        • The categories of personal information categories disclosed
    • The right to say no to the sale of Personal Data (opt-out). You have the right to direct Us to not sell Your personal information. To submit an opt-out request please contact Us.
    • The right to delete Personal Data. You have the right to request the deletion of Your Personal Data, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Service Providers to delete) Your personal information from our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers to:
      • Complete the transaction for which We collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You.
      • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
      • Debug products to identify and repair errors that impair existing intended functionality.
      • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
      • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
      • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if You previously provided informed consent.
      • Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with Us.
      • Comply with a legal obligation.
      • Make other internal and lawful uses of that information that are compatible with the context in which You provided it.
    • The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer's rights, including by:
      • Denying goods or services to You
      • Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
      • Providing a different level or quality of goods or services to You
      • Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services


    Exercising Your CCPA Data Protection Rights

    In order to exercise any of Your rights under the CCPA, and if You are a California resident, You can contact Us:

    Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

    Your request to Us must:

    • Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative
    • Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it

    We cannot respond to Your request or provide You with the required information if We cannot:

    • Verify Your identity or authority to make the request
    • And confirm that the personal information relates to You

    We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonable necessary and with prior notice.

    Any disclosures We provide will only cover the 12-month period preceding the verifiable request's receipt.

    For data portability requests, We will select a format to provide Your personal information that is readily useable and should allow You to transmit the information from one entity to another entity without hindrance.


    Do Not Sell My Personal Information

    You have the right to opt-out of the sale of Your personal information. Once We receive and confirm a verifiable consumer request from You, we will stop selling Your personal information. To exercise Your right to opt-out, please contact Us.

    The Service Providers we partner with (for example, our analytics or advertising partners) may use technology on the Service that sells personal information as defined by the CCPA law. If you wish to opt out of the use of Your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below.

    Please note that any opt out is specific to the browser You use. You may need to opt out on every browser that You use.

    Website

    You can opt out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service:

    The opt out will place a cookie on Your computer that is unique to the browser You use to opt out. If you change browsers or delete the cookies saved by your browser, You will need to opt out again.

    Mobile Devices

    Your mobile device may give You the ability to opt out of the use of information about the apps You use in order to serve You ads that are targeted to Your interests:

    • "Opt out of Interest-Based Ads" or "Opt out of Ads Personalization" on Android devices
    • "Limit Ad Tracking" on iOS devices

    You can also stop the collection of location information from Your mobile device by changing the preferences on Your mobile device.


    "Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)

    Our Service does not respond to Do Not Track signals.

    However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.


    Children's Privacy

    Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

    If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.


    Your California Privacy Rights (California's Shine the Light law)

    Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

    If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.


    California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

    California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

    To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

    Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.


    Links to Other Websites

    Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


    Changes to this Privacy Policy

    We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

    We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


    Contact Us

    If you have any questions about this Privacy Policy, You can contact us:

    TERMS OF USE

    Last updated June 23, 2021


    AGREEMENT TO TERMS


    These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and The Urban Flair LLC, doing business as The Urban Flair ("The Urban Flair", “we”, “us”, or “our”), concerning your access to and use of the https://theurbanflair.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.


    Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.


    The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.


    The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Site. You may not use the Site in a way that would violate the Gramm-Leach-Bliley Act (GLBA).


    The Site is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Site.



    INTELLECTUAL PROPERTY RIGHTS


    Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.


    Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.



    USER REPRESENTATIONS


    By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not under the age of 13; (5) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site; (6) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (7) you will not use the Site for any illegal or unauthorized purpose; and (8) your use of the Site will not violate any applicable law or regulation.


    If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).



    USER REGISTRATION


    You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.



    PRODUCTS


    We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.



    PURCHASES AND PAYMENT


    We accept the following forms of payment:


    -  Visa

    -  Mastercard

    -  American Express

    -  Discover

    -  PayPal

    -  Shopify


    You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in U.S. dollars.


    You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.


    We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.



    RETURN POLICY


    All sales are final and no refund will be issued.



    PROHIBITED ACTIVITIES


    You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.


    As a user of the Site, you agree not to:


    1 Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

    2 Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.

    3 Use a buying agent or purchasing agent to make purchases on the Site.

    4 Use the Site to advertise or offer to sell goods and services.

    5 Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.

    6 Engage in unauthorized framing of or linking to the Site.

    7 Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

    8 Make improper use of our support services or submit false reports of abuse or misconduct.

    9 Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

    10 Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.

    11 Attempt to impersonate another user or person or use the username of another user.

    12 Sell or otherwise transfer your profile.

    13 Use any information obtained from the Site in order to harass, abuse, or harm another person.

    14 Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.

    15 Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.

    16 Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.

    17 Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.

    18 Delete the copyright or other proprietary rights notice from any Content.

    19 Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

    20 Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.

    21 Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).

    22 Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.

    23 Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.

    24 Use the Site in a manner inconsistent with any applicable laws or regulations.

    25 Use the Site’s product photos or assets without direct written consent



    USER GENERATED CONTRIBUTIONS


    The Site may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Site and the Marketplace Offerings and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:


    1.  The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
    2.  You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use.
    3.  You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use.
    4.  Your Contributions are not false, inaccurate, or misleading.
    5.  Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
    6.  Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
    7.  Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
    8.  Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
    9.  Your Contributions do not violate any applicable law, regulation, or rule.
    10.  Your Contributions do not violate the privacy or publicity rights of any third party.
    11.  Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
    12.  Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors;
    13.  Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
    14.  Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.


    Any use of the Site or the Marketplace Offerings in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Site and the Marketplace Offerings.



    CONTRIBUTION LICENSE


    By posting your Contributions to any part of the Site or making Contributions accessible to the Site by linking your account from the Site to any of your social networking accounts, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.


    This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.


    We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.


    We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Site; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.



    GUIDELINES FOR REVIEWS


    We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.


    We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.



    SOCIAL MEDIA


    As part of the functionality of the Site, you may link your account with online accounts you have with third-party service providers (each such account, a “Third-Party Account”) by either: (1) providing your Third-Party Account login information through the Site; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Site via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Site. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Site. You will have the ability to disable the connection between your account on the Site and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Site. You can deactivate the connection between the Site and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.



    SUBMISSIONS


    You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site or the Marketplace Offerings ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.



    THIRD-PARTY WEBSITES AND CONTENT


    The Site may contain (or you may be sent via the Site or the Marketplace Offerings) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-PartyContent does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Use no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.



    SITE MANAGEMENT


    We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and the Marketplace Offerings.



    PRIVACY POLICY


    We care about data privacy and security. Please review our Privacy Policy: https://www.termsfeed.com/live/1cefd320-2519-4e55-8e9c-9f5ad0efad51. By using the Site or the Marketplace Offerings, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Site and the Marketplace Offerings are hosted in the United States. If you access the Site or the Marketplace Offerings from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States. Further, we do not knowingly accept, request, or solicit information from children or knowingly market to children. Therefore, in accordance with the U.S. Children’s Online Privacy Protection Act, if we receive actual knowledge that anyone under the age of 13 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the Site as quickly as is reasonably practical.



    DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE AND POLICY


    Notifications


    We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify our Designated Copyright Agent using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to federal law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Site infringes your copyright, you should consider first contacting an attorney.


    All Notifications should meet the requirements of DMCA 17 U.S.C. § 512(c)(3) and include the following information: (1) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (2) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the Site are covered by the Notification, a representative list of such works on the Site; (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (4) information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted; (5) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (6) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed upon.


    Counter Notification


    If you believe your own copyrighted material has been removed from the Site as a result of a mistake or misidentification, you may submit a written counter notification to [us/our Designated Copyright Agent] using the contact information provided below (a “Counter Notification”). To be an effective Counter Notification under the DMCA, your Counter Notification must include substantially the following: (1) identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled; (2) a statement that you consent to the jurisdiction of the Federal District Court in which your address is located, or if your address is outside the United States, for any judicial district in which we are located; (3) a statement that you will accept service of process from the party that filed the Notification or the party's agent; (4) your name, address, and telephone number; (5) a statement under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and (6) your physical or electronic signature.


    If you send us a valid, written Counter Notification meeting the requirements described above, we will restore your removed or disabled material, unless we first receive notice from the party filing the Notification informing us that such party has filed a court action to restrain you from engaging in infringing activity related to the material in question. Please note that if you materially misrepresent that the disabled or removed content was removed by mistake or misidentification, you may be liable for damages, including costs and attorney's fees. Filing a false Counter Notification constitutes perjury.


    Designated Copyright Agent

    Jacob Raiff

    Attn: Copyright Agent

    7137 East Rancho Vista Drive

    Scottsdale, AZ 85251

    United States

    jacob@raiffrepresentation.com



    TERM AND TERMINATION


    These Terms of Use shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE AND THE MARKETPLACE OFFERINGS (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE AND THE MARKETPLACE OFFERINGS OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.


    If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.



    MODIFICATIONS AND INTERRUPTIONS


    We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Marketplace Offerings without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site or the Marketplace Offerings.


    We cannot guarantee the Site and the Marketplace Offerings will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site or the Marketplace Offerings at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or the Marketplace Offerings during any downtime or discontinuance of the Site or the Marketplace Offerings. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or the Marketplace Offerings or to supply any corrections, updates, or releases in connection therewith.



    GOVERNING LAW


    These Terms of Use and your use of the Site and the Marketplace Offerings are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of Californiawithout regard to its conflict of law principles.



    DISPUTE RESOLUTION


    Informal Negotiations


    To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each "Dispute" and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.


    Binding Arbitration


    If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in San Diego, California. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.


    If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in San Diego, California, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms of Use.


    In no event shall any Dispute brought by either Party related in any way to the Site be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.


    Restrictions


    The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.


    Exceptions to Informal Negotiations and Arbitration


    The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.



    CORRECTIONS


    There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Marketplace Offerings, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.



    DISCLAIMER


    THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.



    LIMITATIONS OF LIABILITY


    IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO $0.00 USDCERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.



    INDEMNIFICATION


    You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site; (3) breach of these Terms of Use; (4) any breach of your representations and warranties set forth in these Terms of Use; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.



    USER DATA


    We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.



    ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES


    Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.



    CALIFORNIA USERS AND RESIDENTS


    If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.



    MISCELLANEOUS


    These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.


    Please see information regarding our Limited Product Warranty here: https://theurbanflair.com/pages/warranty



    CONTACT US


    In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:


    The Urban Flair LLC

    1968 S. Coast Hwy #1015

    Laguna Beach , CA 92651

    United States

    Phone: __________

    contact@theurbanflair.com

    These terms of use were created using Termly’s Terms and Conditions Generator.

    While we are always happy to do our best to accommodate any changes you may need, it is often very difficult (& sometimes not possible) for us to change order details once they are submitted

    Additionally, once an order has tracking information, there is no way for us to make any address/order changes. Any adjustments or rerouting after the point of the tracking information being submitted will need to be made at the Post Office level.

    To prevent the need for an address change, please double check the details of your order before submitting! Thanks for understanding! 

    SUBMIT AN ADDRESS CHANGE REQUEST

    Please note: If your package is returned for any address issues, you will be expected to cover the cost of a new shipping label

    While we are always happy to do our best to accommodate order cancellation requests, once your order is in production (in as little a few hours after being submitted, in some cases), we will not be able to cancel it.

    If your order was placed 1-3 hours prior or was placed over the weekend, the chances are greater that we will be able to cancel it for you.

    To prevent needing to cancel, please double check all of the details of your order before submitting! Thanks for understanding!

    SUBMIT AN ORDER CANCELLATION REQUEST

    All of our clear cases are made to order and you should allow approximately 2-4 business days (but up to 7) to prepare, print and package your case before it is ready for shipment.

    If your order shows a tracking number, it has been handed off to the carrier.

    Unfortunately, as of November 2021, we are seeing 5-8 business days pass before most tracking reflects any scans at all. Please do not be alarmed. Almost always, it will eventually update. 

    We share the frustration over this with you but we do kindly ask that you allow 10 business days to pass before assuming a package is missing/lost in transit

    If 10 or more business days have passed and you still haven't seen any movement, please feel free to fill out a Transit Issue Ticket below and we will investigate the matter for you.

    As the holidays approach, we can only assume that these occurrences will increase drastically.

    SUBMIT A TRANSIT ISSUE TICKET

    Our relationship with all carriers is just like yours, being that once we’ve shipped packages, we expect that they will arrive without issue… and almost always, they do!

    Transit by nature is still never 100% predictable though, of course. There are a few reasons packages might appear to be “stuck” from time to time, including but not limited to:

    • Natural disasters
    • High volume of packages to process (especially during the holidays)
    • Low staff/man-power
    • Various other unforeseen delays along the way
      We kindly ask that you please allow up to 10 business days (for US orders) and 20 business days (for the rest of the world) before growing overly concerned. 

    If the time without a tracking update surpasses these timeframes, please feel free to submit a ticket with us.

    SUBMIT A TRANSIT ISSUE TICKET

    While nearly all orders are delivered quickly and without issue, human error is unfortunately inevitable. We fully understand that these kind of things are frustrating! We’ve all experienced them a time or two, right? Here’s what you can do:

    1. CONFIRM YOUR ADDRESS
    First, please check your order details and confirm that the address that was provided with your order is both correct and current. You can do so through the receipt/confirmation you received via email after your purchase.
    A common error is forgetting to change the default address on file when moving, so this is always a good starting point!  If this does happen to be the case, you will want to either contact someone at your previous residence or get in touch with the local post office in that area for assistance with acquiring your package.

    2. CHECK WITH YOUR HOUSEHOLD
    Check in with your parents/siblings/family members/roommates(s), etc and see if they may have potentially brought your package in and forgot to tell you. This is also pretty common!

    3. CHECK WITH YOUR NEIGHBORS
    Carriers will occasionally leave packages at a next door neighbor's house by accident.

    4. GIVE IT A FEW DAYS
    Although it doesn't happen often (thankfully!) sometimes USPS will mark packages delivered a day or two early and the package will show up the next business day! We have personally seen packages arrive all the way past a full week and half after being marked prematurely.

    5. ASSUME POSSIBLE MISDELIVERY
    Especially if you live in an apartment complex/community/neighborhood of some sort, there is also always the possibility that the package was delivered to the wrong mailbox by mistake. 
    Almost always, your neighbor will make sure that the package gets to you in a few days time! I do also recommend checking with your leasing office, as sometimes carriers will drop off packages in bulk to main resident offices

    6. CHECK CARRIER‘S WEBSITE
    It’s always a good idea to check the specified carrier website for any relevant information if you’re experiencing tracking or delivery-related issues. The USPS website, for example, is a hub of various kinds of information regarding shipping. 
    One of our personal favorite tracking services is Parcels App. We have found that this service provides the most accurate and up-to-date tracking information across ALL carriers and countries. 
     Additionally, they conveniently provide very realistic “Delivery Estimates” — calculated with real data collected by average transit times in your specific region over the past 60 days!

    7. STOP BY YOUR LOCAL POST OFFICE
    Regardless of country, your local post office should always be your first point of contact for help with a mis-delivery.

    In the US, specifically, it’s pretty hard to get someone from USPS on the phone, so we highly encourage a quick stop to your local post office. After many years of corresponding with USPS directly, we do know that they encourage working with your local post office to resolve any issues with delivery, as they will be able to work with your area’s driver and use their delivery manifest to determine the exact location your package was dropped off at. 

    For various reasons, they may occasionally be holding on to a package as well.


    We do appreciate you understanding that as a small business, we cannot reship orders that indicate to have otherwise been delivered. We are always happy to do what we can to help though!

    SUBMIT A TRANSIT ISSUE TICKET

    If you wish to request an exchange, please submit a ticket within 3 days of receiving your order.

    SUBMIT AN EXCHANGE REQUEST

    If your order has multiple items, there is a chance your items may ship separately. Don’t worry, they haven’t been forgotten! 

    Reasons for this include but are not limited to: 

    • Printing assistance varies from item to item
    • Varying processing times
    • On hand availability
    • Stock levels

    You will always receieve tracking information for each item when they are ready to ship, at no additional expense to you.

    Yes, the clear cases do have sides!

    Our clear cases are made of hybrid materials and are slightly flexible but not stretchy.

    While nearly all customers are more than satisfied with the level of protection provided by our clear cases, we do at least like to disclaim that we sell these to you as functional, trendy fashion accessories and ultimately, they should be treated as delicately as the expensive phone they are protecting.


    They will certainly provide enough protection for normal daily use, however, with iPhones being almost entirely constructed of glass, it is nearly impossible for a case to fully guarantee (or prevent against) shattering of some kind if dropped to any extent... at any height... regardless of case or brand. 


    With that being said, we do also always recommend the use of a glass screen protector for extra protection!

    Our clear case designs are NOT decals or stickers. They are UV printed on to the back of our cases using top of the line printing technology.

    No, our clear case designs are UV printed on to the back of our cases. The case's design will therefore have a slightly raised look/feel and provide some additional grip to the case.

    We are so sorry but unfortunately we are not able to guarantee or warranty your actual phone. Regardless of the brand/case you have on your phone, there is always risk involved when it is dropped at any distance/on to any surface. Please, don’t drop your phone!

    All of our clear cases are made to order and you should allow approximately 2-4 business days (but up to 7) to prepare, print and package your case before it is ready for shipment.


    Various factors that lie out of our direct control (including carrier staffing issues/shortages, on-going COVID-related restrictions, online order volumes, etc) continue to make predicting delivery times nearly impossible across the board. As a result, we do not feel confident that we can give accurate delivery estimates at this time.


    US Orders: Final delivery will be conducted by USPS and their transit/delivery times vary by region. As of October 1st 2021, USPS intentionally slowed down their average transit time and increased their prices. Almost immediately, we started to see orders in transit for nearly double the length of time that they were previously.

    We do have some options available for personalization on our Etsy shop that allow for minor personalization but unfortunately, we are not accepting custom orders otherwise at this time!

    Yes, our clear cases will have a slightly raised bezel/lip around the camera area.
    Yes, our clear cases will have a slightly raised bezel/lip around the screen area.

    Your clear case can be lightly wiped down with wipe or soft towel when necessary. Avoiding the design as much as possible is recommended.

    The life of your clear case will be entirely up to how you handle and care for it!

    Due to the material that all clear cases are made of (regardless of brand), they will always be more prone to yellowing over time which is why proper care and avoiding extreme conditions that cause design deterioration are both important.


    To read more, please visit our blog post here.

    Unfortunately once Allie creates a design, it becomes one unified file and adjusting/moving elements around is pretty difficult and in most cases, not possible.

    Unfortunately once Allie creates a design, it becomes one unified file and adjusting/changing design colors around is pretty difficult and in most cases, not possible.

    Unfortunately once Allie creates a design, it becomes one unified file and adjusting/removing elements is pretty difficult and in most cases, not possible.

    While we can’t speak for ALL wireless chargers (as they are all going to be constructed a bit differently and will inevitably have different “strengths”), our clear cases should generally be compatible with most high-quality wireless chargers.

    No, there is no actual glitter/metallic/holographic materials/wood/flowers used in the making of any of our phone cases. All aspects are UV printed.

    While we can’t speak for ALL pop sockets/phone grips (as they are all going to be constructed a bit differently and will inevitably have different adhesive strengths), our clear cases should generally be compatible with most high-quality pop sockets/grips.


    IMPORTANT: Please understand that if you choose to adhere a pop socket to your clear case, you will not be able to remove it. Doing so is almost guaranteed to ruin the case/design and will immediately void the complimentary Lifetime Warranty that we offer. If you are okay with the grip being adhered for the duration of the use of the case, however, this should not be of concern to you. 

    No, none of our “pressed flower” designs will be made of real pressed flowers. All aspects of the case designs are UV printed.

    Unfortunately we cannot guarantee that the design of your clear case will not be adversely affected if you choose to adhere and then remove a grip or pop socket.


    Depending on the strength of the adhesive used for the particular grip/pop socket, there is an almost inevitable guarantee that removing it would also remove part of the UV print as well. 


    IMPORTANT: Design damage due to removal of a grip/pop socket is NOT covered under our Lifetime Warranty.

    While the cases WILL work with MagSafe chargers, the speed and ‘grip’ of the charger (as it magnetically attaches) may be less than a direct connection between bare device and charger — which will be the result regardless of case brand that you choose, unless you’re purchasing a certified Apple Magsafe case.

    We'd certainly say so! Our tough cases are the most protective case that we offer and is equipped with 2 durable layers. The outer layer of the case is made with impact resistant Polycarbonate & the inner liner is made with TPU for additional protection.

    While we can’t speak for ALL wireless chargers (as they are all going to be constructed a bit differently and will inevitably have different “strengths”), our tough cases should generally be compatible with most high-quality wireless chargers.

    The finish that you choose is more of a preference than anything else! Both finishes will be smooth to touch


    The “gloss” finish has a high-sheen/shiny look and will be more vibrant. The “satin” finish will be semi-matte and be slightly more muted.

    Yes, our tough cases will have a slightly raised bezel/lip around the camera area.

    Yes, our tough cases will have a slightly raised bezel/lip around the screen area.

    Your case can be lightly wiped down with a damp cloth or wipe when necessary!

    No, all of our tough cases are completely opaque.

    No, there is not actual glitter/metallic/holographic materials/wood/flowers used in the making of any of our tough cases. All aspects are UV printed.

    While the cases WILL work with MagSafe chargers, the speed and ‘grip’ of the charger (as it magnetically attaches) may be less than a direct connection between bare device and charger — which will be the result regardless of case brand that you choose, unless you’re purchasing a certified Apple Magsafe case.

    Unfortunately our wallet phone cases are not wireless charging compatible.


    SHOP WALLET CASES

    Vegan leather is a high-quality, cruelty free "faux" alternative to leather!


    To learn more, click here!


    SHOP WALLET CASES

    Unfortunately the option to the change color of the elastic strap is not available at this time.


    SHOP WALLET CASES

    There is not a magnetic closure on our wallet cases. The elastic strap keeps the case together.


    SHOP WALLET CASES

    Vegan leather is a high-quality, cruelty free "faux" alternative to leather!


    To learn more, click here!


    SHOP BANDS

    Our bands are super versatile and should fit almost any wrist - even the tiny ones! We would say they are best fit for wrists ranging from ~14-20cm.


    SHOP BANDS

    At this time, the only other watch we are able to make bands for are the G3 Series watches.


    SHOP BANDS

    Yes! When you receive your band, it may feel noticeably “stiff” at first (it is brand new, of course!) but will certainly loosen and form to your wrist over time with continued wear!


    SHOP BANDS

    Unfortunately, changing the color of the loop is not an available option we provide at this time. The loop will always be a standard black color.


    SHOP BANDS

    Unfortunately the band size cannot be adjusted/made thicker, thinner or longer at this time.


    SHOP BANDS

    Apple’s new “gold” watches are much closer to a pink, rosegold color than the classic, yellow-toned gold many of us are familiar with. Respectively, most customers agree that the “Apple gold” looks best with my rosegold hardware option!


    SHOP BANDS

    Of course! All of our bands are completely unisex!


    SHOP BANDS

    We cannot/do not recommend that you wear our bands if your skin sensitivities are extreme and trust that you will ultimately make the best decision for your personal circumstances!


    SHOP BANDS

    Extra holes cannot be added to bands on our end. If you require additional holes, you can always take your band to your local leather/shoe repair store where adding additional holes will generally only cost you a few dollars! Inexpensive leather hole punchers can also be found on Amazon!


    SHOP BANDS

    In an effort to improve our overall efficiency and effectiveness in handling all of your inquiries in a timely manner, we have various contact forms. Please make sure that your specific inquiry/request is directed to the right place using the forms provided below for the quickest response time from us.


    To see all contact forms, please click here.


    IMPORTANT: If you send us an email and it has not been submitted to the proper place/via the appropriate form, we cannot promise that your request will be seen or processed in time.

    Of course! Let’s be friends! 

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