Clear Case FAQ– The Urban Flair
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Do your clear cases have sides?

Yes, the clear cases do have sides!


What is the material like?

Our clear cases are made of hybrid materials and are slightly flexible but not stretchy.


Is this case protective?

While nearly all customers are more than satisfied with the level of protection provided by our clear cases, we do at least like to disclaim that we sell these to you as functional, trendy fashion accessories and ultimately, they should be treated as delicately as the expensive phone they are protecting.

They will certainly provide enough protection for normal daily use, however, with iPhones being almost entirely constructed of glass, it is nearly impossible for a case to fully guarantee (or prevent against) shattering of some kind if dropped to any extent... at any height... regardless of case or brand. 

With that being said, we do also always recommend the use of a glass screen protector for extra protection!


Is the design on the case a sticker or decal?

Our clear case designs are NOT decals or stickers. They are UV printed on to the back of our cases using top of the line printing technology.


Is the design embedded in to the case?

No, our clear case designs are UV printed on to the back of our cases. The case's design will therefore have a slightly raised look/feel and provide some additional grip to the case.


Will you guarantee the protection of my phone?

We are so sorry but unfortunately we are not able to guarantee or warranty your actual phone. Regardless of the brand/case you have on your phone, there is always risk involved when it is dropped at any distance/on to any surface. Please, don’t drop your phone!


When will my case arrive?

All of our clear cases are made to order and you should allow approximately 2-4 business days (but up to 7) to prepare, print and package your case before it is ready for shipment.

Various factors that lie out of our direct control (including carrier staffing issues/shortages, on-going COVID-related restrictions, online order volumes, etc) continue to make predicting delivery times nearly impossible across the board. As a result, we do not feel confident that we can give accurate delivery estimates at this time.

US Orders: Final delivery will be conducted by USPS and their transit/delivery times vary by region. As of October 1st 2021, USPS intentionally slowed down their average transit time and increased their prices. Almost immediately, we started to see orders in transit for nearly double the length of time that they were previously.


Can you make me a custom case?

We do have some options available for personalization on our Etsy shop that allow for minor personalization but unfortunately, we are not accepting custom orders otherwise at this time!


Does the case have a camera bezel?

Yes, our clear cases will have a slightly raised bezel/lip around the camera area.


Does the case have a screen bezel?

Yes, our clear cases will have a slightly raised bezel/lip around the screen area.


How should I care for my case?

Your clear case can be lightly wiped down with wipe or soft towel when necessary. Avoiding the design as much as possible is recommended.


How long will my case last?

The life of your clear case will be entirely up to how you handle and care for it!


Do your cases yellow over time?

Due to the material that all clear cases are made of (regardless of brand), they will always be more prone to yellowing over time which is why proper care and avoiding extreme conditions that cause design deterioration are both important.

To read more, please visit our blog post here.


Can you move around design elements on a case?

Unfortunately once Allie creates a design, it becomes one unified file and adjusting/moving elements around is pretty difficult and in most cases, not possible.


Can you change the colors of a design?

Unfortunately once Allie creates a design, it becomes one unified file and adjusting/changing design colors around is pretty difficult and in most cases, not possible.


Can you remove a part of the design?

Unfortunately once Allie creates a design, it becomes one unified file and adjusting/removing elements is pretty difficult and in most cases, not possible.


Are your clear cases wireless charging compatible?

While we can’t speak for ALL wireless chargers (as they are all going to be constructed a bit differently and will inevitably have different “strengths”), our clear cases should generally be compatible with most high-quality wireless chargers.


Do any of the designs have glitter?

No, there is no actual glitter/metallic/holographic materials/wood/flowers used in the making of any of our phone cases. All aspects are UV printed.


Will a Pop Socket adhere to your clear cases?

While we can’t speak for ALL pop sockets/phone grips (as they are all going to be constructed a bit differently and will inevitably have different adhesive strengths), our clear cases should generally be compatible with most high-quality pop sockets/grips.

IMPORTANT: Please understand that if you choose to adhere a pop socket to your clear case, you will not be able to remove it. Doing so is almost guaranteed to ruin the case/design and will immediately void the complimentary Lifetime Warranty that we offer. If you are okay with the grip being adhered for the duration of the use of the case, however, this should not be of concern to you. 


Do your “pressed flower” cases actually have real flowers?

No, none of our “pressed flower” designs will be made of real pressed flowers. All aspects of the case designs are UV printed.


If I choose to later remove a Pop Socket, will it affect my case?

Unfortunately we cannot guarantee that the design of your clear case will not be adversely affected if you choose to adhere and then remove a grip or pop socket.

Depending on the strength of the adhesive used for the particular grip/pop socket, there is an almost inevitable guarantee that removing it would also remove part of the UV print as well. 

IMPORTANT: Design damage due to removal of a grip/pop socket is NOT covered under our Lifetime Warranty.


Are the cases compatible with MagSafe chargers?

While the cases WILL work with MagSafe chargers, the speed and ‘grip’ of the charger (as it magnetically attaches) may be less than a direct connection between bare device and charger — which will be the result regardless of case brand that you choose, unless you’re purchasing a certified Apple Magsafe case.

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