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FAQ + Help Center

General Information

Once you place your order, the TUF fairies get to work and make your item(s) especially for you! Additionally, each order is printed/fulfilled and shipped out in the order that it is received. All orders are ready to ship out in 7 business days or less! On average, most go out in just 3-5 business days! Because we want to get your items to you as quickly as possible, if your order contains multiple items, they may ship separately at no extra expense to you!

Fulfillment
Monday-Friday | 9am-5pm

Customer Service
ASAP! We always get back to you as quickly as we can -- all 7 days of the week!

Fulfillment
Monday-Friday | 9am-5pm

Customer Service
ASAP! We always get back to you as quickly as we can -- all 7 days of the week!

General: contact@theurbanflair.com 
Orders: orders@theurbanflair.com

Other Ways To Find Us
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Twitter: @theurbanflair

Each order gets printed/fulfilled/shipped out in the order that it is received. As an average, most orders ship out in 3-5 business days. In some cases (and especially during peak seasons) orders may require up to 7 business days before they ship out. Because we want to get your items to you as quickly as possible, if your order contains multiple items, they may ship separately at no extra expense to you!

Watch Bands: 2-5 business days
Stickers: 2-5 business days
Phone Cases: 3-7 business days
Apparel: 3-7 business days
Mugs: 3-7 business days
Hats: 5-7 business days

USA: 1-5 business days

Canada: 6­-12 business days

World: 10­-20 business days

US ORDERS:
All US orders will be delivered via USPS/your local post office to the mailbox of which you receive all of your standard, normal mail. Please note, USPS does not guarantee their delivery time(s).

*These do not include fulfillment time

We gladly welcome international orders! 

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. Thanks for understanding that we do not take responsibility for customs-related fees.

We do not have a working relationship with USPS or any other postal carrier. Just like you, we trust & expect that postal carriers will get packages to their intended destination safely and in a timely fashion. USPS does not guarantee delivery by/on specific date(s) and in turn we can not guarantee that an order will arrive by/on a specific date either.

FAQ

Please see our full Return Policy here!

We are located in beautiful San Diego, California!

If your order stops tracking or it seems that things are stuck, try to be patient and give it a couple of days. Weather and other unforeseen circumstances can sometimes cause shipping/tracking delays. If it has been more than a week and things still don’t seem to be moving, you are welcome to reach out to us and together we will decide on our next steps!

While nearly all orders are delivered quickly and without issue, human error is inevitable. We understand that these kind of issues issues are frustrating and they make us just as angry! Truly, if we could hand-deliver all of your packages, we would! USPS/your local post office will be in charge of the final delivery of your package (US orders). We, again, do not have a working relationship with them and (just like you) send our packages off and trust/expect that they will arrive to the intended destination in a timely fashion.

If your package is marked as delivered but you are unable to locate it, here’s what we recommend:

1. Validate the address you provided us. You can do so through the receipt you received via email after your purchase. A common error made is forgetting to change a default address on file when a change of address occurs — so this is always a good starting point!

2. Check with any other members of your household — parents/siblings/family members/roommates(s), etc and see if they may have potentially brought your package in and forgot to tell you. This is also pretty common!

3. Check with your close neighbors — carriers occasionally leave packages at a next door neighbor's house on accident

4. If you live in an apartment complex/community of some sort, check with your leasing office

5. Check the USPS website for more information

6. Lastly, call and check in with your local post office. For various reasons, they will occasionally hold on to a package on site even though it is marked "delivered" — If nothing else, your best bet will be to then file a claim with them

If you need assistance dealing with a shipping related issue, we will help to the best of our ability!

Additionally, The Urban Flair cannot accept responsibility for packages that appear through tracking to have been delivered but are otherwise missing/stolen/etc. We also cannot replace orders that have been shipped to the wrong address if the one provided was not correct/current. You are responsible for providing us with an accurate/current address & are responsible for additional shipping costs that result in failure to do so. Thanks for understanding!

Yes, The Urban Flair's clear cases do have sides!

The case is made of hybrid materials -- It is slightly flexible but not stretchy.

While most customers are more than satisfied with the level of protection provided by our clear cases, we do at least like to disclaim that we sell these cases as functional, trendy fashion accessories. They should be treated as delicately as the expensive phone they are protecting! :) They will certainly provide protection for your normal daily use but are not intended for rugged wear. If you are prone to handling your phone more aggressively or are using it in extreme conditions, you are welcome to take the necessary precautions and check out our tough cases!

The design is NOT a decal/sticker. It will be UV printed on to the back of the case using top of the line printing technology. Don't worry, the design won't chip/peel!

No, the design will be UV printed on to the back of the case. The case's design will therefore have a slightly raised look/feel and provide some additional grip to the case. Don't worry, the design won't chip/peel!

All of our cases are printed as orders are received. You should allow us around 3 (but up to 7 business days) to print and package your case before it is ready for shipment. Once a case ships, it is generally delivered in around 3-5 business days but is subject to vary.

We do not guarantee or warranty your phone. Regardless of the brand/case you have on your phone, there is ALWAYS risk involved when it is dropped at any distance/on to any surface. Don’t drop your phone ;)

Case can be lightly wiped down with wipe or soft towel when necessary. You should avoid extreme conditions -- such as sweat, sun, oil, etc as they may diminish the overall life of your case and its design.

The life of your case will be entirely up to how you handle and care for it! With proper care, it should last for as long as you need it to!

Vegan leather is a high-quality, cruelty free "faux" alternative to leather!

Our bands are super versatile and should fit almost any wrist! We would say they are best fit for wrists ranging from ~14-20cm around.

Our bands are compatible with ALL Apple Watch Series -- 1, 2, 3, 4 AND 5!

No, unfortunately we do not offer bands for any other smart watches at this time! Sorry!

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